At TransportoCourier, we specialize in safe, efficient, and cost-effective cargo shipping solutions tailored to meet your transportation needs globally. Whether you're moving goods across borders or delivering within your local region, we are committed to ensuring your cargo reaches its destination securely and on time.
TransportoCourier is a comprehensive shipping and logistics company offering a wide range of domestic and international shipping solutions. We cater to businesses and individuals, ensuring safe, reliable, and timely delivery of packages.
How can I contact customer support?
You can contact our customer support team via live chat icon support, email at support@transportocourier.com, or through our contact form on the “Contact Us” page.
Can I track my shipment?
Yes, you can track your shipment in real-time using our “Track Shipment” tool. Simply enter your tracking number to view the status and location of your package.
What items are prohibited from shipping?
Prohibited items include hazardous materials, illegal goods, perishable items without proper packaging, and any items restricted by local, national, or international regulations. Please refer to our “Shipping Guidelines” for a detailed list.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, bank transfers, crypto currency and company accounts for business customers, on rare occasion we accept gift cards or other digital assets.
What is your money-back guarantee policy?
TransportoCourier offers a money-back guarantee for certain shipping services. If your package is not delivered by the promised delivery date, you may be eligible for a refund of the shipping charges. Terms and conditions apply.
How do I request a refund under the money-back guarantee?
To request a refund, please contact our customer support team within 14 days of the missed delivery date. Provide your tracking number and shipment details. Our team will review your request and process the refund if eligible.
Are there any exceptions to the money-back guarantee?
Yes, exceptions include delays caused by customs clearance, incorrect or incomplete addresses, adverse weather conditions, and other situations beyond our control. Detailed exceptions are listed in our terms and conditions.
How long does it take to process a refund?
Once your refund request is approved, it typically takes 5-7 business days to process the refund. The refunded amount will be credited to the original payment method used for the shipment.